Play It Again Enterprises is an Independent CPAP Retailer.
We are not affiliated with any CPAP manufacturer directly, this is how we can save you money.
· Any warranty claims must be directed to us first. Rest assured, we will do everything in our power to assist you, do not succome to scare tactics that dealers claim there is no warranty with Play It Again Enterprises. It is a matter of American and Australian Law to offer waranty.
· Warranty is supported by either Play It Again Enterprises, our Agents, and/or our suppliers. Rest assured, our suppliers are businesses or ResMed Authorized Dealers in their respective territories. We feel strongly about warranty support, and if warranted, will personally support the warranty ourselves, if need be!
· ResMed Australia does not allow CPAP machines to be posted beyond the local territory of the dealer. We however, do ship to Australia and New Zealand as we are independent providing the devices and products are for personal use covering a 3 month supply.
* We are selling licenced CPAP machines from the manufacturers, not "knock offs".
· Play It Again Enterprises sources products Nationally and Internationally.
* BMC and ResMed Products ( please ask us about other brands' warranties).
· 2 Year, Back to Base Warranty on the CPAP unit (Back to Play It Again Enterprises' Warranty and support agent ).
· 90 days on tubing, water chamber and masks for manufacturer defects only (Due to hygiene reasons).
· Return postage to us is not covered under warranty. We can give you an Australian support address, to save you money.
We will discuss with you what minimum we need to test the unit to save you money on postage. You need to insure fully your parcel. Please contact us first before sending anything.
It will either be repaired or replaced for you. Warranty does not cover Accidental or Physical Damage caused from drops, spills or events that are not typical of CPAP therapy, nor normal "wear and tear".
Conditions of Sale
· You have been assessed by a Health Care Professional that you require CPAP treatment. It can be your free choice to use CPAP therapy, with or without a prescription, no liability is accepted by Play It Again Enterprises in case of physical injury, illness or death due to incorrect treatment.
Auto machines are not appropriate for the treatment of Centra Sleep Apnea (CSA) or where patients have Conjestive Heart Failure. If you have one of these conditions, please consult your doctor as we cannot supply an auto machine unless prescribed by your doctor.
Funds must be cleared and all information supplied to allow us to ship your item.
· Please choose carefully. No refunds are given if you change your mind or make a wrong selection.
Many parts may appear the same, make sure you have the right product code or product before you order.
· Standard consumer protection laws apply of course if the product is faulty or defective.
Once products are opened, this is the most difficult situation in which we can assist due to hygiene reasons.
·Play It Again Enterprises sources products Nationally and Internationally in order to source the best and cost-effective option for you. We may need to send your product away for repair or replacement.